Cancellation & refund policy
Plans change. This page explains what happens when they do, so nobody is arguing about it on the morning of a trip.
Last updated: August 2026
Confirming a booking
A booking is confirmed when you accept our written price and, where an advance is needed, we receive it. Wedding cars, tour packages, hotel bookings and multi-day outstation trips usually need an advance to hold the car or room. Short local trips and airport transfers usually need nothing upfront.
If you cancel
- The earlier you tell us, the more we can return. Cancellation terms are stated in your written confirmation for that specific booking.
- The advance covers a vehicle or room we have already taken out of circulation for your date, so it may be partly or fully retained on short notice.
- Hotel and train cancellations follow the hotel’s or railway’s own rules, and we can only pass on what they release to us.
- Busy dates such as wedding season, Puja and long weekends have stricter rules, because a car held for you cannot be given to someone else at the last minute.
If you change the trip
You can usually change the date, route, car or number of people, and we would much rather change than cancel. A change can change the price, and we will send you the new price in writing before it applies.
No-shows and long waits
If nobody is there at the pickup point and we cannot reach you, we treat the trip as a no-show and the advance is not returned. Waiting after the free time is charged at the rate we told you before the trip.
If we cancel
- If we cannot operate your trip, we arrange a replacement vehicle wherever possible.
- If we cannot operate it at all, any advance you paid us is refunded in full.
- For things nobody can control, like a bandh, road block, flood, landslide, bad weather, an accident or a government order, we will find you the closest workable option. Any charges from others that cannot be avoided are passed on as they are.
Refund timelines
Approved refunds go back to the same account or UPI ID the money came from, usually within 7 working days of agreeing. Money held by a hotel or the railways follows their own timelines.
Raising something with us
Call or WhatsApp us with the booking details and we will deal with it directly. Almost everything is resolved in one conversation.
Not sure how it applies to your booking?
Message us with the trip details and we will tell you exactly where you stand.