Terms of service
The plain-language basis on which we quote, confirm and run a trip.
Last updated: August 2026
Quotes
- We do not publish fares. Every amount is quoted for your specific trip, in writing, before you commit.
- A price is valid for the dates and details it was given for. If you change the route, dates, number of people or car, the price can change, and we will tell you the new price in writing.
- A quote is not a reservation. The vehicle is only blocked once the booking is confirmed.
Confirmation
A booking exists once you accept the written price and, where needed, we receive the advance. After that you get the driver name, phone number and car number before pickup.
What the amount covers
Every service page on this site says what is included in the price and what is charged separately. Anything charged separately is told to you before the trip, or at the moment it comes up. It is never added quietly to the final bill.
Your responsibilities
- Give us accurate pickup details, timings, headcount and luggage. Wrong information is the most common cause of the wrong vehicle turning up.
- Be at the pickup point on time. Waiting beyond the free window is chargeable at the stated rate.
- No smoking, alcohol or anything illegal in the vehicle. Drivers may end a trip over unsafe or abusive behaviour.
- Damage to the vehicle caused by passengers is recoverable at actuals.
- Passenger numbers must stay within the vehicle’s legal seating capacity. We cannot carry more, whatever the reason.
Our responsibilities
- Provide the vehicle class you were quoted, with valid papers, permit and insurance, and a licensed driver.
- Send driver and vehicle details before pickup.
- Arrange a replacement if the assigned vehicle becomes unavailable.
- Tell you honestly and early if we cannot do your date.
Delays outside our control
Traffic, road blocks, bandh, weather, flood, landslide, a car breakdown, accidents and government orders can affect any trip. We will do everything we reasonably can to keep you moving, but we cannot take responsibility for a missed flight, train or event caused by such things. For airport trips, ask us to keep extra time and we will.
Liability
Passengers and their things travel under the car insurance and the Motor Vehicles rules. Please do not leave valuables in the car. We will always try to return anything found, but we cannot take responsibility for things left behind.
Third-party bookings
Hotels, trains, flights, tickets and permits arranged for you remain subject to that provider’s own terms, and their cancellation rules apply to their portion of your booking.
Applicable law
These terms are governed by Indian law, and any dispute falls under the jurisdiction of the courts of Kolkata, West Bengal.
Anything here you want spelled out?
Ask before you book. We would much rather answer it now than argue about it later.